Introduction
This Privacy Policy outlines Brisbane Taps Toilets and Drains (“we”, “our” or “the Company”) practices with respect to information collected from users who access our website at https://bttd.au/ (“Site”), or otherwise share personal information with us (collectively: “users”).
Grounds for Data Collection
Processing of your personal information (meaning any information which may potentially allow your identification with reasonable means; hereinafter “personal information”) is necessary for the performance of our contractual obligations towards you, providing you with our services, protecting our legitimate interests, and for compliance with legal and regulatory obligations.
When you use the Site, you consent to the collection, storage, use, disclosure and other uses of your personal information as described in this Privacy Policy.
We encourage our users to carefully read this Privacy Policy and use it to make informed decisions.
What Information Do We Collect?
We collect two types of information from users:
1. Non-Personal Information
This is un-identified and non-identifiable information pertaining to a user, which may be made available or gathered via your use of the Site (“non-personal information”). We are not aware of the identity of a user from whom non-personal information was collected. Non-personal information may include aggregated usage information, technical information transmitted by your device (such as browser type, operating system, language preference, access times, etc.), and information on your activity on the Site (pages viewed, browsing, clicks, actions, etc.).
2. Personal Information
This is individually identifiable information that identifies an individual or may, with reasonable effort, identify an individual. Such information includes, but is not limited to:
Device Information: Geolocation data, IP address, unique identifiers (e.g. MAC address, UUID), and other information relating to your activity through the Site.
How Do We Receive Information About You?
We receive your personal information from various sources:
When you voluntarily provide us with your personal details (e.g. by contacting us through the Site or email).
When you use or access our Site in connection with your use of our services.
From third party providers, services and public registers (for example, analytics vendors).
How Do We Use This Information?
We do not rent, sell, or share users’ information with third parties except as described in this Privacy Policy. We may use the information for the following purposes:
Communicating with you (including notices regarding our services, technical information, and customer service issues).
Keeping you informed of our latest updates and services.
Serving advertisements when you use our Site.
Marketing our services.
Conducting statistical and analytical purposes intended to improve the Site.
We may also transfer or disclose personal information to our subsidiaries, affiliated companies, and subcontractors for the above purposes. Trusted third-party providers may be engaged to host and operate our Site, provide services, store and process data, serve advertisements, provide marketing offers, and perform research or analytics. Some third parties may be located outside Australia.
We may also disclose information if we believe disclosure is required to:
Comply with applicable law, regulation, legal process or governmental request.
Enforce our policies or agreements.
Investigate, prevent, or take action regarding illegal activities, suspected fraud, security issues, or other wrongdoing.
Establish or exercise our rights or defend against legal claims.
Prevent harm to the rights, property or safety of Brisbane Taps Toilets and Drains, our users, yourself, or any third party.
Collaborate with law enforcement agencies or enforce intellectual property or other legal rights.
User Rights
You may request to:
Receive confirmation as to whether or not personal information concerning you is being processed, and access your stored personal information.
Receive a copy of personal information you directly volunteer to us, in a structured, commonly used and machine-readable format.
Request rectification or erasure of your personal information.
Object to or request restriction of the processing of your personal information.
Lodge a complaint with a supervisory authority.
These rights are not absolute and may be subject to our legitimate interests and regulatory requirements.
To exercise any of these rights, or for further information, please contact us at info@bttd.au.
Retention
We retain your personal information as long as necessary to provide our services and comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods are determined based on the type of information and the purpose for which it is collected. We may rectify, replenish, or remove incomplete or inaccurate information at any time and at our discretion.
Cookies
We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site.
Session Cookies: Stored temporarily to allow normal use of the system, deleted when you close your browser.
Persistent Cookies: Saved on your device for a fixed period and not deleted when the browser is closed, used for preferences and repeat visits.
Third-Party Cookies: Set by other online services (e.g., analytics companies) who run content on the page you are viewing.
Cookies do not contain information that personally identifies you, but personal information that we store about you may be linked to information stored in and obtained from cookies.
You may remove cookies via your device preferences; disabling cookies may limit certain features or your experience.
We use Google Analytics to collect information about use of the Site to help us improve our services. Google Analytics does not identify individuals, and information is subject to Google’s Privacy Policy and Terms of Use.
Third Party Collection of Information
Our policy only addresses the use and disclosure of information we collect from you. To the extent you disclose information to other parties or sites on the Internet, different rules may apply to their use or disclosure. We encourage you to read the terms and privacy policies of every third party you interact with.
How Do We Safeguard Your Information?
We take great care in implementing and maintaining the security of the Site and your information. We use industry standard procedures and policies to safeguard information, and require any third party to comply with similar requirements. While we take reasonable steps to protect information, we cannot guarantee against unauthorised access and make no warranty that we will prevent such access.
Transfer of Data Outside Australia
Some data recipients may be located outside Australia. In such cases, we will ensure appropriate data protection measures are in place.
Advertisements
We may use third-party advertising technology to serve ads when you access the Site, which may use your information to serve advertisements relevant to your interests.
Marketing
We may use your personal information (e.g. name, email address, phone number) ourselves or through trusted subcontractors to provide you with promotional materials about our services.
Out of respect for your privacy, we provide means to decline further marketing offers within such materials. If you unsubscribe, we will remove your contact from marketing lists, though we may still send you other important communications (e.g. customer service announcements).
Corporate Transaction
We may share information in the event of a corporate transaction (e.g., sale, merger, asset transfer). The transferee or acquiring company will assume the rights and obligations described in this Privacy Policy.
Updates or Amendments to This Privacy Policy
We reserve the right to update or revise this Privacy Policy. Material changes will be effective immediately upon posting the revised Privacy Policy. The last revision will be reflected in the “Last Modified” section. Your continued use of the Site constitutes your acceptance of such amendments.
How to Contact Us
If you have any general questions about the Site or the information we collect, or how we use it, you can contact us at:
Brisbane Taps Toilets and Drains
Email: info@bttd.au
Address: 9A/15 Overlord Place, Acacia Ridge QLD 4110
Last Modified: 15 July 2025